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FREQUENTLY ASKED QUESTIONS

THE MOST COMMON QUESTIONS

How do I pay for the Secure My Fare feature?

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How do I pay for the Secure My Fare feature?

Our policies and payment methods are as followed.

  • Booking period and fare hold fee
  • Reservation must be made at least 4 days before departure date. Secure My Fare applies to all domestic routes (within Vietnam). Fare hold fee for a 24-hour hold: 70,000 VND/01 passenger (VAT excluded). Fare hold fee for a 48-hour hold: 80,000 VND/01 passenger (VAT excluded)
  • Fare hold fee applies to adults and children of over 2 years old; does not apply to children under 2 years old.
  • Fare hold fee payment method
  • Passengers will pay the fare hold fee upon making the reservation and selecting Secure My Fare. The fare hold fee is not refundable under any circumstances.
  • Passengers can pay by international credit or debit cards.
  • Once your fare hold fee payment is completed, our system will send a confirmation email with the fare hold fee receipt and itinerary information (the booking reference).
  • Flight reservation payment method
  • Payment period: Depending on your chosen fare hold period, passengers shall pay within 24 or 48 hours after making the reservation.
  • Payment methods: Passengers can sign in Manage Booking page on our website using the provided booking reference and pay for your tickets at the fare held there.
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How do I pay for the Secure My Fare feature?

Besides my free baggage allowance, can I pay for my excess baggage on Vietnam Airlines' website/mobile application?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Besides my free baggage allowance, can I pay for my excess baggage on Vietnam Airlines' website/mobile application?

Yes, you can buy prepaid baggage during booking your tickets at Book section or after having ticket at Additional Services section. For details of prepaid baggage conditions, please visit our website.

Besides my free baggage allowance, can I pay for my excess baggage on Vietnam Airlines' website/mobile application?

Can I pre-reserve my seat on the plane?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I pre-reserve my seat on the plane?

Depending on fare types selected, you can pre-reserve your seats with fees or without fees during booking your tickets on Vietnam Airlines' website/mobile application at Book section or after purchasing tickets at My Booking. See details at

Can I pre-reserve my seat on the plane?

Advance Seat Selection.

Where can I get a promotion code?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Where can I get a promotion code?

Promotional codes are:

(1) Sent by email from our promotion programs or our partners' to customers.
(2) Or updated on Vietnam Airlines' website/mobile application.

Please subscribe to our newsletter and keep updates on the latest offers and news at

Where can I get a promotion code?

www.vietnamairlines.com

để được

cập nhật thông tin ưu đãi mới nhất từ Vietnam Airlines 

Website responses errors during my booking process. How can I do?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Website responses errors during my booking process. How can I do?

This may be due to reasons beyond Vietnam Airlines' control such as: Payment card error, internet connection or cookies in your PC's temporary files.

You will need to:
1. Refresh your device.
2. Clear your internet browsing history
3. Clear your internet browser cache
4. Delete your browser cookies
5. Delete your temporary folder files.
6. Use private browser mode
If the above does not work, we suggest that you use a different browser or restart your system and try again.
For further assistance, please contact our helpdesk:

Website responses errors during my booking process. How can I do?

+84 24 38320320

Call within Vietnam:

Call from foreign countries to Vietnam:

1900 1100

Email:

onlinesupport@vietnamairlines.com

SEE MORE

COLLAPSE

How do I refund my tickets purchased on Vietnam Airlines' website/mobile application?

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Thủ tục thay đổi đặt chỗ, thay đổi hành trình vé máy bay đã mua trên website/ứng dụng di động của Vietnam Airlines như thế nào?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Thủ tục thay đổi đặt chỗ, thay đổi hành trình vé máy bay đã mua trên website/ứng dụng di động của Vietnam Airlines như thế nào?

Để thay đổi đặt chỗ, hành trình đối với vé mua trên website/ứng dụng của Vietnam Airlines, Quý khách:
- Thay đổi vé tự động trên website tại mục Quản lý đặt chỗ/Thay đổi chuyến bay: đối với hành trình nội địa Việt Nam, không áp dụng với hình thức thanh toán sau.
- Hoặc liên hệ Bộ phận trợ giúp vé mua trên website qua địa chỉ thư điện tử

hoặc liên hệ các chi nhánh của Vietnam Airlines
- Việc thay đổi đặt chỗ, hành trình được áp dụng theo điều kiện của giá vé.

Thủ tục thay đổi đặt chỗ, thay đổi hành trình vé máy bay đã mua trên website/ứng dụng di động của Vietnam Airlines như thế nào?

onlinesupport@vietnamairlines.com

Nếu Quý khách gửi yêu cầu thay đổi vé qua thư điện tử, yêu cầu thay đổi vé phải được gửi từ địa chỉ thư điện tử mà Quý khách đã đăng ký trong quá trình đặt chỗ, mua vé, nếu không yêu cầu thay đổi vé của Quý khách sẽ không được chấp nhận.
Nếu vé thanh toán bằng các hình thức thanh toán nội địa tại Việt Nam Napas, VNPay, AirPay Quý khách liên hệ các Chi nhánh của Vietnam Airlines để được trợ giúp. 

Sau khi mua vé trên website/ứng dụng của Vietnam Airlines, tôi muốn có hóa đơn thanh toán thì phải làm thủ tục như thế nào?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Sau khi mua vé trên website/ứng dụng của Vietnam Airlines, tôi muốn có hóa đơn thanh toán thì phải làm thủ tục như thế nào?

● Đối với vé xuất trước 01/11/2020, theo hướng dẫn số 3266/BTC-TCT ngày 12/3/2012 của Bộ Tài Chính Việt Nam, vé điện tử xuất trên website/ứng dụng của Vietnam Airlines là hóa đơn hợp pháp. Quý khách giữ lại thẻ lên tàu để chứng minh dịch vụ đã được thực hiện với các tổ chức thanh toán.
● Đối vé xuất từ 01/11/2020, Quý khách truy cập

để xuất hóa đơn trong vòng 72 tiếng kể từ khi mua vé. Vui lòng xem thông tin chi tiết 

Sau khi mua vé trên website/ứng dụng của Vietnam Airlines, tôi muốn có hóa đơn thanh toán thì phải làm thủ tục như thế nào?

http://einvoice.vietnamairlines.com/invoiceonline

tại đây.

After purchasing a ticket on Vietnam Airlines' website/app, how can I get a receipt?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

After purchasing a ticket on Vietnam Airlines' website/app, how can I get a receipt?

● For tickets issued/exchanged before 01/11/2020, according to document No 3266/BTC-TCT dated 12/3/2012 from Financial Ministry of Vietnam, Vietnam Airlines’ e-Ticket is a legal receipt. The boarding pass should be used as the supporting document to prove services rendered.
● For tickets issued/exchanged after 31/10/2020, passengers should access

After purchasing a ticket on Vietnam Airlines' website/app, how can I get a receipt?

http://einvoice.vietnamairlines.com/invoiceonline

to issue e-invoice within 72 hours after buying ticket. For more information, please click here.

How do I refund my tickets purchased on Vietnam Airlines' website/mobile application?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How do I refund my tickets purchased on Vietnam Airlines' website/mobile application?

Để hoàn vé Quý khách đã mua trên website/ứng dụng di động của Vietnam Airlines, Quý khách vui lòng điền

How do I refund my tickets purchased on Vietnam Airlines' website/mobile application?

Mẫu Đăng ký hoàn vé

hoặc liên hệ các chi

và gửi thư điện tử tới địa chỉ

Vietnam Airlines.

nhánh của

onlinesupport@vietnamairlines.com

Nếu Quý khách gửi yêu cầu hoàn vé qua thư điện tử, yêu cầu hoàn vé phải được gửi từ địa chỉ thư điện tử mà Quý khách đã đăng ký trong quá trình đặt chỗ, mua vé, nếu không yêu cầu hoàn vé của Quý khách sẽ không được chấp nhận.

Đối với vé thanh toán sau tại các chi nhánh ngân hàng thương mại cổ phần Ngoại thương Việt Nam (VCB) và ngân hàng Kỹ thương Việt Nam (TCB), các đại lý AirPay Quý khách vui lòng đến các chi nhánh của Vietnam Airlines tại Việt Nam để hoàn vé.

Tùy thuộc vào điều kiện của giá vé, việc hoàn vé của Quý khách có thể bị thu phí hoặc không được phép. Tiền hoàn vé sẽ được chuyển về thẻ hoặc tài khoản Quý khách đã sử dụng khi mua vé.

How do I change tickets purchased on Vietnam Airlines' website/mobile application?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How do I change tickets purchased on Vietnam Airlines' website/mobile application?

For ticket changes, please
+ Do Auto change ticket on our website at Manage booking/Exchange: For Vietnam domestic itineraries, not apply for pay-later form of payment.
+ Send an email to our contact center at

or contact a Vietnam Airlines branch offices for support.
+ Follow applicable fare rules for changes.

How do I change tickets purchased on Vietnam Airlines' website/mobile application?

onlinesupport@vietnamairlines.com

For change request via email, please submit your change request from the email you used during the online booking process, otherwise, your change request will not be accepted.

For tickets paid by Vietnam Local form of payment (via Napas, VNPay, AirPay), contact Vietnam Airlines' branches for further assistance,

How can I collect my ticket purchased online?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How can I collect my ticket purchased online?

After successful payment, you will receive a confirmation page with your reservation code. Please save your reservation code to review your itinerary and eTicket. Vietnam Airlines will also send the itinerary and eTicket to the email used at purchase.

If you do not receive a confirmation email with your itinerary and eTicket from Vietnam Airlines 30 minutes after successful payment, please contact Vietnam Airlines helpdesk at

How can I collect my ticket purchased online?

(84) 1900110

(24/7) or email at

or contact Vietnam Airlines' branch office for further support.

onlinesupport@vietnamairlines.com

What is Cash & Miles?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

What is Cash & Miles?

Cash & Miles is a service for Lotusmiles members that enables them to settle the air fare (not including taxes, fees and charges) of their Vietnam Airlines tickets in full or in part when booking on www.vietnamairlines.com or at Vietnam Airlines branches.

What is Cash & Miles?

Can I pay for changes to my Cash & Miles ticket with Cash & Miles?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I pay for changes to my Cash & Miles ticket with Cash & Miles?

Trường hợp đổi vé đã mua bằng Tiền & Dặm, chỉ có thể thanh toán bằng Tiền cho phần thu thêm.

Can I pay for changes to my Cash & Miles ticket with Cash & Miles?

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VNA Holidays

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ancillary services

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FREQUENTLY ASKED QUESTIONS

Reservation and ticketing

Payment

International Payment Card verification rule

Ticket Changes/Refund

Ticket Receipt

Change or cancellation

General

VNAHolidays VAT Invoice

Buy and Transfer

Cash and Miles

Earn and Redeem

Lotusmiles Partners

Join

My Account

Making a new
booking

General hotel information

Payment

Special request

Change,
cancellation

TripCARE Travel Insurance

Fly PRO flight delay/cancellation insurance

Paid meal

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Xem thêm

Reservation and ticketing

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How many passengers can I book on Vietnam Airlines' website/mobile application per transaction?

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How many passengers can I book on Vietnam Airlines' website/mobile application per transaction?

You can book a maximum of 9 passengers in one transaction.

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How many passengers can I book on Vietnam Airlines' website/mobile application per transaction?

Can I purchase tickets for children under 2 years old on Vietnam Airlines' website/mobile application?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I purchase tickets for children under 2 years old on Vietnam Airlines' website/mobile application?

Yes, you can purchase tickets for infants under 2 years old without a seat on Vietnam Airlines' website/mobile application.

Note: Infants must be 7 days old to under 2 years old at the at the time of traveling on the first flight for itineraries wholly operated by Vietnam Airlines and at the time of traveling on the last flight for itineraries with a flight operated by other airlines.

Vietnam Airlines reserves the right to refuse service or require passengers to purchase new tickets if passengers fail to follow the above rule.

Please see details of

Can I purchase tickets for children under 2 years old on Vietnam Airlines' website/mobile application?

Special Services for Infants and Children.

How can I find the best fare offered on Vietnam Airlines' website/mobile application?

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When you search flights on Vietnam Airlines' website/mobile application, our system will display the best available fare. Please see details of

How can I find the best fare offered on Vietnam Airlines' website/mobile application?

fare types and policies.

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How can I find the best fare offered on Vietnam Airlines' website/mobile application?

I have selected pay later by VCB ATM, can I change to other forms of pay later?

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I have selected pay later by VCB ATM, can I change to other forms of pay later?

After selected Paylater by VCB ATM, you can pay by other paylater form of payment and vice verse.

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

I have selected pay later by VCB ATM, can I change to other forms of pay later?

Payment

How can I collect my ticket purchased online?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How can I collect my ticket purchased online?

After successful payment, you will receive a confirmation page with your reservation code. Please save your reservation code to review your itinerary and eTicket. Vietnam Airlines will also send the itinerary and eTicket to the email used at purchase.

If you do not receive a confirmation email with your itinerary and eTicket from Vietnam Airlines 30 minutes after successful payment, please contact Vietnam Airlines helpdesk at (84) 19001100 (24/7) or email at

How can I collect my ticket purchased online?

onlinesupport@vietnamairlines.com

or contact Vietnam Airlines' branch office for further support.

Which payment methods are available on Vietnam Airlines website?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Which payment methods are available on Vietnam Airlines website?

Which payment methods are available on Vietnam Airlines website?

We offer the following forms of payment:

1. International Payment Cards:
+ Cards: VISA, MasterCard, JCB, AMEX
+ Cash & Miles: Visa, MasterCard, JCB, AMEXLotusmiles Miles
Notice:

  • Vietnam Airlines does not accept virtual or single-use cards and reserves the right to refuse service if they are used to purchase tickets on Vietnam Airlines' website.
  • The cardholder is not required to be in the travelling party.
  • Vietnam Airlines only requires card verification for selected transactions. If your transaction is flagged for verification, you will receive an email to the address used at the time of payment or receive a request from our staff at the airport. For ticket changes, the card holder is required to present the payment card, passport and eTicket for verification at a Vietnam Airlines branch office.
  • Vietnam Airlines' headquarter is located in Vietnam, Vietnam Airlines shall not be responsible for any fees which may be levied by the issuing bank while purchasing tickets on Vietnam Airlines' website. Please check with your issuing bank for details of the fees if any. 

2. Vietnam Local Payment
- VNPay: Pay now and Paylater
+ Pay via mobile banking app
+ Internet banking and bank accounts.

- Airpay/Payoo/ Ngan luong Installment:
+ Paylater at AirPay or Payoo agencies
+ Installment payment: Paylater by credit cards issued by banks in Vietnam. Please click here for more details.

- Payment time limit
+ Reservations made from 25 hours before departure: Pay within 12 hours of booking and at least 24 hours before departure.

  • For flights operated by Vietnam Airlines: Pay within 12 hours of booking and at least 24 hours before departure.
  • For flights operated by Vietnam Air Service: Pay within 1 hour of booking.
  • + Reservations made within 25 hours before departure: Pay within 1 hour of booking.
  • - Napas
  • + Pay now with Vietnam Domestic Cards issued by the following banks:
  • Vietcombank - VCB
  • Techcombank - TCB
  • Vietnam International Bank - VIB
  • Eximbank of Vietnam - EIB
  • DongA Bank - DAB
  • VietinBank
  • Asia Commercial Bank - ACB
  • Military Bank - MB
  • Maritime Bank - MSB
  • Sai Gon Commercial Bank - STB
  • Joint Stock Commercial Bank for Investment and Development of Vietnam - BIDV
  • An Binh Commercial Joint Stock Bank - ABBank
  • Vietnam Prosperity Joint-Stock Commercial Bank - VPBank
  • TienPhong Commercial Joint Stock Bank - TPBank
  • Ho Chi Minh City Development Joint Stock Commercial Bank
  • Bac A Commercial Joint Stock Bank
  • Ocean Commercial One Member Limited Liability Bank
  • Orient Commercial Joint Stock Bank
  • Saigon – Hanoi Commercial Joint Stock Bank
  • Lien Viet Post Joint Stock Commercial Bank
  • National Citizen Bank
  • Global Petro Commercial Joint Stock Bank
  • Vietnam Public Joint Stock Commercial Bank
  • Sai Gon Commercial Joint Stock Bank
  • Kien Long Commercial Joint Stock Bank
  • Nam A Commercial Joint Stock Bank
  • Viet A Commercial Joint Stock Bank
  • Bao Viet Joint Stock Commercial Bank
  • Southeast Asia Joint Stock Commercial Bank
  • Saigon Bank for Industry and Trade
  • Public Bank Vietnam Limited
  • Vietnam - Russia Joint Venture Bank
  • Petrolimex Group Commercial Joint Stock Bank
  • Vietnam Bank for Agriculture and Rural Development
  • + Pay later
  • Payment time limit
  • Reservations made more than 25 hours before departure: Pay within 12 hours of booking and at least 24 hours before departure.
  • Reservations made within 25 hours of departure: Pay within 1 hour of booking.
  • How to pay
  • Pay at ATM machine by ATM cards issued by Vietcombank (VCB), Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV), Vietnam Technological and Commercial Joint Stock Bank (Techcombank) and Vietnam Prosperity Joint Stock Commercial Bank (VPBank).
  • Pay with banking services of Techcombank (TCB), Asia Commercial Bank (ACB), Vietcombank (VCB), TienPhong Bank (TPB), Vietinbank, Maritime Bank (MSB), Sacombank, Bank for Investment and Development of Vietnam (BIDV) or HDBank.
  • Pay by Vietnam Local card on www.vietnamairlines.com, at Your trip/Purchase Pay-Later Reservation.
  • Pay by cash at branches of Vietcombank (VCB) or Techcombank (TCB) 

Notice:

  • The cardholder is not required to be in the travelling party and is not required to verify payment card.
  • Reservation and fare are not guaranteed until successful payment. 

3. Alternative forms of payment:

  • UATP
  • UnionPay
  • AliPay
  • WeChat Pay
  • Sofort
  • Momo e-wallet

How do I pay for the Secure My Fare feature?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How do I pay for the Secure My Fare feature?

Our policies and payment methods are as followed.

Booking period and fare hold fee

How do I pay for the Secure My Fare feature?

  • Reservation must be made at least 4 days before departure date. Secure My Fare applies to all domestic routes (within Vietnam).
  • Fare hold fee for a 24-hour hold: 70,000 VND/01 passenger (VAT excluded). Fare hold fee for a 48-hour hold: 80,000 VND/01 passenger (VAT excluded)
  • Fare hold fee applies to adults and children of over 2 years old; does not apply to children under 2 years old.

Fare hold fee payment method

  • Passengers will pay the fare hold fee upon making the reservation and selecting Secure My Fare. The fare hold fee is not refundable under any circumstances.
  • Passengers can pay by international credit or debit cards.
  • Once your fare hold fee payment is completed, our system will send a confirmation email with the fare hold fee receipt and itinerary information (the booking reference).

Flight reservation payment method

  • Payment period: Depending on your chosen fare hold period, passengers shall pay within 24 or 48 hours after making the reservation.
  • Payment methods: Passengers can sign in Manage Booking page on our website using the provided booking reference and pay for your tickets at the fare held there.

International Payment Card verification rule

Do I have to present the international payment cards that I used to purchase an airplane ticket on Vietnam Airlines' website/mobile application for card verification?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Do I have to present the international payment cards that I used to purchase an airplane ticket on Vietnam Airlines' website/mobile application for card verification?

Vietnam Airlines only requires card verification for select transactions. If your transaction is flagged for verification, you will receive an email to the address used at the time of payment or receive a request from our staff at the airport.

For ticket changes, the card holder is required to present the payment card, passport and eTickets for verification at a

Do I have to present the international payment cards that I used to purchase an airplane ticket on Vietnam Airlines' website/mobile application for card verification?

Vietnam Airlines branch office.

How do I verify the international payment cards used to purchase air tickets on Vietnam Airlines website/mobile application?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How do I verify the international payment cards used to purchase air tickets on Vietnam Airlines website/mobile application?

At the airport, the card holder must submit the payment card, passport and eTickets for verification upon check-in when required by Vietnam Airlines.

In case that the card holder cannot verify the payment card at the airport, the card holder must submit the payment card, pasport and eTickets for verification at a Vietnam Airlines branch office before travel.

For ticket changes, the card holder is required to present the payment card, passport and eTickets for verification at a Vietnam Airlines branch office.

In the case that the card holder cannot present the payment card for verification, Vietnam Airlines reserves right to refuse service or require passengers to purchase new tickets.

How do I verify the international payment cards used to purchase air tickets on Vietnam Airlines website/mobile application?

Ticket Changes/Refund

How do I change tickets purchased on Vietnam Airlines' website/mobile application?

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For ticket changes, please
+ Do Auto change ticket on our website at Manage booking/Exchange: For Vietnam domestic itineraries, not apply for pay-later form of payment.
+ Send an email to our contact center at onlinesupport@vietnamairlines.com or contact a Vietnam Airlines branch offices for support.
+ Follow applicable fare rules for changes.

For change request via email, please submit your change request from the email you used during the online booking process, otherwise, your change request will not be accepted.

For tickets paid by Vietnam Local form of payment (via Napas, VNPay, AirPay), contact Vietnam Airlines' branches for further assistance,

How do I change tickets purchased on Vietnam Airlines' website/mobile application?

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How do I change tickets purchased on Vietnam Airlines' website/mobile application?

How do I refund my tickets purchased on Vietnam Airlines' website/mobile application?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
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How do I refund my tickets purchased on Vietnam Airlines' website/mobile application?

To refund your tickets purchased on Vietnam Airlines' website/mobile application, please complete the Refund Request Form and email it to onlinesupport@vietnamairlines.com from the email you used at purchase or contact a Vietnam Airlines branch office.

For Vietnam local Paylater payment at branches of Vietcombank (VCB) and Techcombank (TCB)or at AirPay agencies, please go to any Vietnam Airlines branch offices in Vietnam for refund.

Depending on fare rules, a refund may or may not be permitted. In case of refund permitted, fees may be applied. The refund will be credited to the payment card or payment account that was used to purchase the tickets. 

How do I refund my tickets purchased on Vietnam Airlines' website/mobile application?

After refund my tickets, how long will I receive the refund amount?

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After refund my tickets, how long will I receive the refund amount?

After refunding your tickets, the refund amount will be reimbursed to the issuing bank within 7 working days. The time your card being credited depends on the issuing bank's policy. Please contact your issuing bank for more details.

After refund my tickets, how long will I receive the refund amount?

Ticket Receipt

After purchasing a ticket on Vietnam Airlines' website/app, how can I get a receipt?

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After purchasing a ticket on Vietnam Airlines' website/app, how can I get a receipt?

For tickets issued/exchanged before 01/11/2020, according to document No 3266/BTC-TCT dated 12/3/2012 from Financial Ministry of Vietnam, Vietnam Airlines’ e-Ticket is a legal receipt. The boarding pass should be used as the supporting document to prove services rendered.
For tickets issued/exchanged after 31/10/2020, passengers should access http://einvoice.vietnamairlines.com/invoiceonline to issue e-invoice within 72 hours after buying ticket. For more information, please click here.

After purchasing a ticket on Vietnam Airlines' website/app, how can I get a receipt?

Change or cancellation

Do I have to present the international payment cards that I used to purchase my VNAHolidays package on Vietnam Airlines' website/mobile application?

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Do I have to present the international payment cards that I used to purchase my VNAHolidays package on Vietnam Airlines' website/mobile application?

Vietnam Airlines only requires card verification for selected transactions. If your transaction is flagged for verification, you will receive an email to the address registered at the time of payment or be requested by our staffs at the airport. The cardholder is required to present the payment card, VNAHolidays Confirmation and Passport for verification at the airport upon request.

For changes, The cardholder is required to present the payment card, VNAHolidays Confirmation and Passport for verification.

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Do I have to present the international payment cards that I used to purchase my VNAHolidays package on Vietnam Airlines' website/mobile application?

Can I get a refund on my VNAHolidays?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I get a refund on my VNAHolidays?

Your VNAHolidays can be refunded only under the following conditions:
i. Apply to VNAHolidays packages with Flight/Hotel cancellation permitted condition shown in the VAT Invoice.
ii. Cancellation is only applied to totally unused air tickets and hotel service. It is not allowed to cancel air tickets or hotel service separately.
iii. Cancellation fee includes:
+ Total flight cancellation fees of all passengers. Flight cancellation fee shown in the VAT invoice is applied per passenger.
+ Total hotel cancellation fees of all hotel rooms. Hotel cancellation fee shown in the VAT invoice is applied per hotel room.
The refund will be credited to the payment card or payment account that was used to purchase the package.

Can I get a refund on my VNAHolidays?

Do I verify my payment card?

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Only payments using international payment cards (VISA, MasterCard, JCB) require verification. You can verify the payment card at the airport upon check-in or at a Vietnam Airlines branch office. Please bring the payment card, your passport and VNAHoliday Invoice for verification. If you cannot verify your payment card, you may be denied VNAHolidays services or required to purchase a new VNAHolidays.

Do I verify my payment card?

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Do I verify my payment card?

General

How many guests or hotel rooms can be booked with one VNAHolidays package?

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How many guests or hotel rooms can be booked with one VNAHolidays package?

You can purchase a maximum of 03 hotel rooms and 09 people with one VNAHolidays booking.. The maximum number of guests per room will be based on room types: Single room- 01 person; Double/Twin room- 02 Adults, 02 children; Triple room- 03 adults, 01 child.

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How many guests or hotel rooms can be booked with one VNAHolidays package?

What is included in a VNAHolidays package?

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What is included in a VNAHolidays package?

A VNAHolidays package includes round-trip air tickets and hotel accommodation.

​Breakfast may or may not be included. When breakfast is included, it is provided based on the room type: single room - 1 breakfast, double/twin room - 2 breakfasts, triple room - 3 breakfasts. If the number of guests exceeds the booked standard, extra breakfast charges will apply and be due to the hotel upon check-in. Contact your hotel for more details. 

What is included in a VNAHolidays package?

How do I change or cancel my VNAHolidays?

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How do I change or cancel my VNAHolidays?

You should contact the VNAHolidays helpdesk for support at:

How do I change or cancel my VNAHolidays?

vnaholidays.helpdesk@vietnamairlines.com

Email:

Telephone (24/7):

+84 19001100 

What travel documents do I need for my trip?

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What travel documents do I need for my trip?

You need to bring your passport with valid visa, VNAHolidays Invoice and the payment card used to purchase your VNAHolidays package to present at the airport and hotel check-in. If you cannot present these documents you may be denied service or required to purchase a new VNAHolidays package.

What travel documents do I need for my trip?

VNAHolidays VAT Invoice

Is the VNAHolidays VAT Invoice accepted as a legal receipt?

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Is the VNAHolidays VAT Invoice accepted as a legal receipt?

Yes. According to document No 4931/TCT-DNL dated 07/11/2014 from the Financial Ministry of Vietnam, VNAHolidays VAT Invoice is a legal receipt. Your boarding pass should be used as the supporting document to prove services rendered.

Is the VNAHolidays VAT Invoice accepted as a legal receipt?

How and when will I receive my VNAHolidays VAT Invoice?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How and when will I receive my VNAHolidays VAT Invoice?

After successful payment, you will receive a VNAHolidays confirmation email with a VNAHolidays VAT Invoice attached. Please print the VAT Invoice and bring it with you during your trip to present upon request.

How and when will I receive my VNAHolidays VAT Invoice?

If I don't receive a confirmation e-mail after purchase, what should I do?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

If I don't receive a confirmation e-mail after purchase, what should I do?

If you have not received a confirmation email 30 minutes after successful payment, you should contact the VNAHolidays help desk for support at:

If I don't receive a confirmation e-mail after purchase, what should I do?

+84 19001100 

Telephone (24/7):

Email:

vnaholidays.helpdesk@vietnamairlines.com

Buy and Transfer

I am a titanium member and accumulated 25,000 qualifying miles in my qualifying period. Can I get 5,000 qualifying miles from my friend’s account or by purchasing from Lotusmiles program to upgrade to gold tier?

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I am a titanium member and accumulated 25,000 qualifying miles in my qualifying period. Can I get 5,000 qualifying miles from my friend’s account or by purchasing from Lotusmiles program to upgrade to gold tier?

Qualifying miles cannot be transferred between members. However, you can purchase qualifying miles from the Lotusmiles Center or exchange your award miles for qualifying miles, click Lotusmiles Buy and Transfer Miles for more details.

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I am a titanium member and accumulated 25,000 qualifying miles in my qualifying period. Can I get 5,000 qualifying miles from my friend’s account or by purchasing from Lotusmiles program to upgrade to gold tier?

How can I buy qualifying miles from the Lotusmiles program to upgrade my membership tier?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How can I buy qualifying miles from the Lotusmiles program to upgrade my membership tier?

Members can purchase qualifying miles, bonus miles and qualifying flights at any time. Please fill out the forms at Lotusmiles Buy and Transfer Miles on Vietnam Airlines’ website and send them to a Vietnam Airlines branch office. Our staff will contact you to process your purchase.

How can I buy qualifying miles from the Lotusmiles program to upgrade my membership tier?

Can I transfer my Lotusmiles miles into other frequent flyer accounts with Skyteam airlines partners?

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No. You cannot transfer Lotusmiles miles to other frequent flyer accounts, whether they are in the SkyTeam Alliance or not.

Can I transfer my Lotusmiles miles into other frequent flyer accounts with Skyteam airlines partners?

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Can I transfer my Lotusmiles miles into other frequent flyer accounts with Skyteam airlines partners?

Can I give Lotusmiles miles to my friends?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I give Lotusmiles miles to my friends?

Lotusmiles members can give (transfer) bonus miles only. Miles are transferred as a package. The minimum package to transfer is 1,000 miles. The miles transfer fee is USD 0.01/1 mile or VND 235/1 mile. The administration fee is USD 10/transaction or VND 235,000/transaction (including taxes). The transferred miles are non-refundable and are valid only for awards and not for membership tier qualifying purposes. Members must present membership card and ID/passport for both receiver and giver.

Can I give Lotusmiles miles to my friends?

Chuyển nhượng dặm thưởng

I am a titanium member. I have accumulated 27 qualifying sectors in my qualifying period. Can I buy 3 qualifying sectors to upgrade to gold tier?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

I am a titanium member. I have accumulated 27 qualifying sectors in my qualifying period. Can I buy 3 qualifying sectors to upgrade to gold tier?

How To Convert Award Miles For Qualifying Miles/Flights

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How To Convert Award Miles For Qualifying Miles/Flights

Method 1: Convert award miles for qualifying miles/flights on website and mobile app: Log in your account and proceed to convert miles

Method 2: Convert award miles at Vietnam Branch Offices

- Fill in the

How To Convert Award Miles For Qualifying Miles/Flights

- Submit the form and pay the transaction fee at a Vietnam Airlines branch office. Within three days, the qualifying miles/flights will be added to your account.

- The qualifying miles/flights once credited to your account are used to maintain current tier or upgrade to higher tier following Lotusmiles Terms and Conditions and are non-refundable.

For more information, please click

Convert miles Form.

here.

Cash and Miles

SEE MORE

Cash and Miles

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Cash and Miles

Cash & Miles is a service for Lotusmiles members that enables them to settle the air fare (not including taxes, fees and charges) of their Vietnam Airlines tickets in full or in part when booking on www.vietnamairlines.com or at Vietnam Airlines branches.

Cash and Miles

Can I book Cash & Miles tickets on partner airlines?

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At the moment, you can only buy Cash & Miles tickets on Vietnam Airlines operated flights.

Can I book Cash & Miles tickets on partner airlines?

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Can I book Cash & Miles tickets on partner airlines?

Can I buy Cash & Miles tickets for family and friends?

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Can I buy Cash & Miles tickets for family and friends?

Lotusmiles members can buy Cash & Miles tickets for accompanying persons if they all share a reservation code (PNR) with the member.

Can I buy Cash & Miles tickets for family and friends?

If I refund the Cash & Miles tickets, will my Lotusmiles Miles be reimbursed?

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If I refund the Cash & Miles tickets, will my Lotusmiles Miles be reimbursed?

The amount of miles used to purchase Cash & Miles tickets cannot be refunded.

The amount of miles used to purchase Cash & Miles tickets cannot be refunded.

Earn and Redeem

SEE MORE

Can an issued award ticket be refunded?

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Can an issued award ticket be refunded?

The issued award ticket is non-refundable. Members can only be refunded taxes and charges (except service fee) from the award ticket.

Can an issued award ticket be refunded?

I’m registered in two frequent flyer programs with Skyteam member airlines. can I accumulate mileage for both frequent flyer programs on one specific flight?

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No. The accumulated miles for each flight can only be credited to one frequent flyer account.

I’m registered in two frequent flyer programs with Skyteam member airlines. can I accumulate mileage for both frequent flyer programs on one specific flight?

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I’m registered in two frequent flyer programs with Skyteam member airlines. can I accumulate mileage for both frequent flyer programs on one specific flight?

Why do I book the ticket before claiming award ticket at Vietnam Airlines branch offices?

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Why do I book the ticket before claiming award ticket at Vietnam Airlines branch offices?

Members need to book their ticket before claiming award tickets to confirm seat availability. The Lotusmiles Center will calculate your award based on the reserved flight date and whether it is peak or low season to determine the deducted mileage.

Why do I book the ticket before claiming award ticket at Vietnam Airlines branch offices?

Can you change the itinerary on an issued award ticket?

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Can you change the itinerary on an issued award ticket?

No. Once the award ticket is issued, itineraries cannot be changed. You can only change the class of service, the travel date if seats available. However, you may have to redeem more miles, and pay the taxes, fees and charges for redeeming extra miles if you are changing to a date in a peak period or change class of service.

Can you change the itinerary on an issued award ticket?

Lotusmiles Partners

Lotusmiles Partners

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Lotusmiles Partners

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Lotusmiles Partners

JOIN

Why do I need to provide my email on the enrollment form?

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Why do I need to provide my email on the enrollment form?

You need to provide your email address to:

- Receive your Lotusmiles account number once you are successfully enrolled in the program

- Get notifications, confirmation and response emails from the program

- Receive the latest terms and conditions and other promotions for the program.

Why do I need to provide my email on the enrollment form?

How do I become a Lotusmiles member?

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How do I become a Lotusmiles member?

You can register for membership online at www.vietnamairlines.com or Vietnam Airlines mobile application. Please go to the Lotusmiles section, select Enroll Now and follow the instructions.

How do I become a Lotusmiles member?

I have successfully enrolled in the Lotusmiles program. When will I receive my Lotusmiles membership card?

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I have successfully enrolled in the Lotusmiles program. When will I receive my Lotusmiles membership card?

Immediately after successful registration, you can start accumulating miles. Please provide Lotusmiles card number or use the card image on Vietnam Airlines app when buying tickets and checking-in at the airport. The physical card will be sent to the registered address within 30 days when the member is upgraded to Titanium, Gold or Platinum.

I have successfully enrolled in the Lotusmiles program. When will I receive my Lotusmiles membership card?

My Account

I have had a Lotusmiles account number since 2005 but now I have forgotten my membership number. How can I find my member account number?

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I have had a Lotusmiles account number since 2005 but now I have forgotten my membership number. How can I find my member account number?

Please contact Vietnam Airlines' customer service center and provide your name, date of birth/phone number/email. We will check and support.

I have had a Lotusmiles account number since 2005 but now I have forgotten my membership number. How can I find my member account number?

Can I have more than one Lotusmiles membership number?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I have more than one Lotusmiles membership number?

Each member can have only one Lotusmiles membership number.

Can I have more than one Lotusmiles membership number?

Why am I not a gold member when I have 45,000 miles in my account?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Why am I not a gold member when I have 45,000 miles in my account?

The 45,000 miles in your account include both qualifying and bonus miles.

You have 45,000 miles but cannot upgrade to Gold level because the qualifying miles in the current qualifying period are less than 30,000 miles.

Why am I not a gold member when I have 45,000 miles in my account?

What should I do if I lose my Lotusmiles card?

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What should I do if I lose my Lotusmiles card?

If you lose your card or do not receive it due to a change in address, please inform us, we will send you a new membership card.
Please be sure to provide the correct address information when enrolling and update it if there is any change.

What should I do if I lose my Lotusmiles card?

Can I authorize someone else to make transactions on my behalf in connection with my Lotusmiles account?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I authorize someone else to make transactions on my behalf in connection with my Lotusmiles account?

You may authorize others to perform account-related transactions (except for name change, date of birth, email and mobile phone number) in one of two ways:
Option 1: Members send a request from the email registered in the account to the Lotusmiles program with a photo of the authorization paper signed by the member, a photo of both sides of the member and the authorized person 's identity documents.
Option 2: The authorized person brings his/her own and member's identification papers, authorization paper to Vietnam Airlines branches.
For members under the age of 18, parents/guardians are allowed to get rewards on their behalf without an authorization paper.

Can I authorize someone else to make transactions on my behalf in connection with my Lotusmiles account?

How do I update my Lotusmiles account information?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How do I update my Lotusmiles account information?

You can log in to your Lotusmiles account at www.vietnamairlines.com or Vietnam Airlines’ mobile application and choose Personal information tab or contact the Lotusmiles Program to change your profile information.

To protect your account, email or mobile phone number changes are verified by OTP (one-time password sent from Lotusmiles during your transaction).

Please keep your details as up to date as possible to receive your membership card and the latest information from the program.

How do I update my Lotusmiles account information?

Making a new booking

What company provides the hotel booking service on Vietnam Airlines' website?

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What company provides the hotel booking service on Vietnam Airlines' website?

The hotel booking service on Vietnam Airlines' website is provided by HIT Vietnam JSC.

What company provides the hotel booking service on Vietnam Airlines' website?

Do the displayed room rates include taxes and service charges?

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Do the displayed room rates include taxes and service charges?

The price displayed includes taxes and service charges, if applicable. You will see the detailed price, tax and service charges listed in “Price Breakdown” when processing the booking form.

Do the displayed room rates include taxes and service charges?

Are the room rates per person or per room?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Are the room rates per person or per room?

The rates displayed are per room, however, rates may change based on occupancy and in some instances, the hotel will limits the number of guests per room. It is important input the correct number of guests when booking to avoid additional charges when you check in.

Are the room rates per person or per room?

Can I add an extra bed/baby cot in my room?

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Can I add an extra bed/baby cot in my room?

Most hotels allow children to stay in the room with parents either with or without an extra bed, depending on the size of the room.

Some hotels will limit occupancy of a room to three persons (two adults and one child) or two adults only.

Few hotels have existing bedding for additional children, so an extra bed is usually required depending on the room size and most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. Some hotel do not include breakfast with the extra bed.

A baby cot may be provided free of charge, by some hotels, for children under the age of two. It will be provided on a first come, first serve basis and availability upon check-in.

Note: This is dependent on individual hotel room and child policies.

Can I add an extra bed/baby cot in my room?

SEE MORE

General hotel information

SEE MORE

Is breakfast included in the room rate?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Is breakfast included in the room rate?

If breakfast is included, it will show as "Breakfast Included"
If breakfast is NOT include, it will show as “Room Only”

Is breakfast included in the room rate?

Does the hotel charge for amenities such as parking, the gym and sauna?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Does the hotel charge for amenities such as parking, the gym and sauna?

Some hotels provides these services as complimentary and some hotels will charge. It depends on individual hotel policy.

Does the hotel charge for amenities such as parking, the gym and sauna?

Does the hotel provide airport transfer?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Does the hotel provide airport transfer?

Airport transfer is not included unless specified in the hotel’s information as "Complimentary Transfer".

Does the hotel provide airport transfer?

When is check-in and check-out at the hotel?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

When is check-in and check-out at the hotel?

Check-in time is normally after 14.00 hours. Check-out time is normally before 12.00 hours.
Note: Check-in time and check-Out time may vary from hotel to hotel.

When is check-in and check-out at the hotel?

Payment

How do I know if a discount has been applied?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How do I know if a discount has been applied?

All promotional rates displayed are already discounted. Information regarding specific hotel promotions are also displayed in the hotel details.

How do I know if a discount has been applied?

How do I change the payment currency?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How do I change the payment currency?

Changing the payment currency is not available. All payments to H.I.T ‘s hotel booking service must be made in Vietnamese currency in accordance with the Vietnamese law.

How do I change the payment currency?

Is there an additional charge for children sharing a room with their parents?

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Is there an additional charge for children sharing a room with their parents?

Most hotels allow children to stay in the room with parents either with or without an extra bed depending on the size of the room.
Some hotels will limit occupancy of a room to three persons (two adults and one child) or two adults only.

Few hotels have existing bedding for additional children, so an extra bed is usually required depending on the room size and most hotels will charge for this extra bed. Usually hotels will provide breakfast when there is a charge for an extra bed. Some hotel DO NOT include breakfast within the extra bed.

A baby cot may be provided free of charge, by some hotels, for children under the age of 2. It will be provided on a fist come, first serve basis and availability upon check-in.

Note: This is dependent on individual hotel room and child policies.

Is there an additional charge for children sharing a room with their parents?

Is it safe to enter my credit card details?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Is it safe to enter my credit card details?

Yes, because H.I.T‘s hotel booking service uses Secure Socket Layer (SSL) technology to encrypt all information.

Is it safe to enter my credit card details?

How do I get a local tax receipt?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How do I get a local tax receipt?

Contact H.I.T Vietnam at email helpdesk@hit-vn.com with your tax information to request a tax receipt.

How do I get a local tax receipt?

Special request

How do I make a special request?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How do I make a special request?

Contact H.I.T Vietnam by telephone (24/7) at +84 24 625 22870/ +84 932315788 or email at helpdesk@hit-vn.com. H.I.T Vietnam will forward your request to your preferred hotel upon receipt and you will follow up with the hotel upon arrival.

Note: All special requests are subject to availability and cannot be guaranteed by H.I.T Vietnam.

How do I make a special request?

Can I check-In early and check-out late from the hotel?

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Can I check-In early and check-out late from the hotel?

Early check-in and late check-out are subject to room availability, cannot be guaranteed and may incur an extra fee. Guest must directly request the hotel for early check-in and late check-out.

Can I check-In early and check-out late from the hotel?

Does the hotel have facilities for disabled guests?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Does the hotel have facilities for disabled guests?

Some hotels provide facilities for disabled guests but some hotels don’t. You will need to check with the hotel on the facilities provided for disabled guests with the hotel.

Does the hotel have facilities for disabled guests?

Change, cancellation

How do I change my booking?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How do I change my booking?

Making a change to your booking may incur an extra charge. Please review the booking conditions located in your confirmation email. If you want to make changes to your booking, please contact H.I.T Vietnam as soon as possible by email at helpdesk@hit-vn.com or telephone (24/7) at +84 24 625 22870/+ 84 932315788.

How do I change my booking?

Can I change my reservation to my friend's name?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I change my reservation to my friend's name?

If you need to change the name on the reservation you must contact H.I.T Vietnam as soon as possible. You must provide a copy of the guest travel documents. There may be a penalty or change fee incurred.

Please contact H.I.T Vietnam by email at helpdesk@hit-vn.com or telephone (24/7) at +84 24 625 22870/ +84 932315788.

If you do not contact H.I.T Vietnam to change the guest name, the hotel reserves the right to refuse check-in.

Can I change my reservation to my friend's name?

Where can I find the cancellation policy?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Where can I find the cancellation policy?

The cancellation policy will be shown during booking and on the payment page. Please read it carefully before confirming your booking.
Note: The cancellation policy is based on the individual hotel cancellation policy and varies from hotel to hotel.

Where can I find the cancellation policy?

Will I be charged if I cancel my reservation?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Will I be charged if I cancel my reservation?

It will depend on the individual hotel's cancellation policy. The cancellation fee will include a 150.000 VND penalty charged by H.I.T Vietnam and the penalty charged by the hotel if any.

Will I be charged if I cancel my reservation?

How do I cancel my booking?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How do I cancel my booking?

Please contact H.I.T Vietnam to cancel your booking by email at helpdesk@hit-vn.com or by telephone (24/7) at +84 24 625 22870/ +84 932315788.

How do I cancel my booking?

When will I get my refund?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

When will I get my refund?

Refund processing time is subject to your bank or credit card provider. Normally it takes from 15 to 20 business days.

When will I get my refund?

Contact

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Contact

H.I.T Vietnam, Email: helpdesk@hit-vn.com

Telephone 24/7: +84 24 625 22870 / +84 932315788

Contact

TripCARE Travel Insurance

SEE MORE

Can I purchase TripCARE if I am not a resident of Vietnam?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I purchase TripCARE if I am not a resident of Vietnam?

Passengers can purchase TripCARE even if they are not Vietnamese citizens and/or do not live in Vietnam, as long as you are a Vietnam Airlines passenger on a flight departing from Vietnam.

Can I purchase TripCARE if I am not a resident of Vietnam?

What company provides the TripCARE travel insurance product? How do I purchase TripCARE travel insurance?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

What company provides the TripCARE travel insurance product? How do I purchase TripCARE travel insurance?

TripCARE Travel Insurance is provided by PVI Insurance Corporation. It is sold in accompanied with Vietnam Airlines flight tickets for journeys originating from Vietnam.

You can purchase TripCARE Travel Insurance during booking flight tickets on Vietnam Airlines website/app
If you already have flight tickets, purchase TripCARE Travel Insurance at Manage booking section on Vietnam Airlines website
An email confirming insurance will be sent to passengers once payment is completed.

What company provides the TripCARE travel insurance product? How do I purchase TripCARE travel insurance?

What is my insurance coverage with the TripCARE travel insurance program?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

What is my insurance coverage with the TripCARE travel insurance program?

Based on the passenger’s travel plans, PVI Insurance provides insurance programs with appropriate benefits.

- For one-way trip, your coverage includes:

Personal accident

Travel inconvenience benefits: cancellation, curtailment, loss of baggage/travel documents, baggage delay.

- For round trip, your coverage includes:

Personal accident

Travel inconvenience benefits: cancellation, curtailment, loss of baggage/travel documents, baggage delay.

Medical expenses incurred for accident and disease/illness, emergency medical evacuation.

For more information, please refer to TripCARE Travel Insurance Policy and Summary of Benefits at www.vietnamairlines.com in the TripCARE section.

What is my insurance coverage with the TripCARE travel insurance program?

Does TripCARE enforce an age limit?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Does TripCARE enforce an age limit?

Infants under 2 years old traveling with an insured adult are covered for free. Infants must be at least 7 days old to qualify.

Does TripCARE enforce an age limit?

Fly PRO flight delay/cancellation insurance

XEM THÊM

Fly PRO flight delay/cancellation insurance

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Fly PRO flight delay/cancellation insurance

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Fly PRO flight delay/cancellation insurance

Paid meal

Paid meal

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Paid meal

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Paid meal

COLLAPSE

Nếu tôi muốn thay đổi Chuyến bay, tôi có nhận được quyền lợi bảo hiểm?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Nếu tôi muốn thay đổi Chuyến bay, tôi có nhận được quyền lợi bảo hiểm?

Trường hợp Quý Khách thực hiện thay đổi Chuyến bay, Quý khách được hưởng quyền lợi theo chương trình này với thông tin của Chuyến Bay mới với điều kiện PTI nhận được thông tin Chuyến Bay cũng như yêu cầu điều chuyển Chuyến Bay của Người được bảo hiểm trước 22:00 vào ngày trước ngày khởi hành dự kiến.

Nếu tôi muốn thay đổi Chuyến bay, tôi có nhận được quyền lợi bảo hiểm?

Nếu tôi bị thay đổi Chuyến bay không mong muốn do Hãng, tôi có nhận được quyền lợi bảo hiểm?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Nếu tôi bị thay đổi Chuyến bay không mong muốn do Hãng, tôi có nhận được quyền lợi bảo hiểm?

Trường hợp Quý khách bị thay đổi Chuyến Bay trong thời hạn bảo hiểm không mong muốn và có Chuyến Bay thay thế trong vòng 06 giờ đối với Chuyến Bay nội địa Việt Nam, 12 giờ đối với Chuyến Bay quốc tế (Chuyến Bay ra ngoài lãnh thổ Việt Nam) so với thời gian dự kiến khởi hành theo lịch bay căn cứ được cập nhật tới Nhà chức trách không muộn hơn 22h00 (giờ Hà Nội) của ngày liền trước ngày khai thác Chuyến Bay đó, Quý Khách được hưởng các quyền lợi theo Chuyến Bay mới.
Trường hợp không có Chuyến Bay thay thế trong khoảng thời gian trên, Quý khách sẽ nhận Quyền lợi bảo hiểm Hủy chuyến theo đơn bảo hiểm này.

Nếu tôi bị thay đổi Chuyến bay không mong muốn do Hãng, tôi có nhận được quyền lợi bảo hiểm?

Tôi có thể nhận tiền bồi thường bằng những hình thức nào?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Tôi có thể nhận tiền bồi thường bằng những hình thức nào?

Quý Khách có thể nhận tiền bồi thường bằng tiền mặt hoặc chuyển khoản.
+ Nếu nhận tiền mặt, Quý khách có thể đến tại Công ty Bảo hiểm Bưu điện Thời Đại số hoặc các Bưu cục thuộc Bưu điện Việt Nam nơi Quý khách cư trú.
+ Nếu nhận tiền qua tài khoản, Quý Khách phải cung cấp số tài khoản cá nhân (khi nộp hồ sơ bồi thường online) và phải chịu chi phí chuyển khoản.
Lưu ý: Phí chuyển khoản sẽ theo quy định ngân hàng tại từng thời điểm.

Tôi có thể nhận tiền bồi thường bằng những hình thức nào?

Ai có thể yêu cầu bồi thường khi có sự kiện bảo hiểm phát sinh?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Ai có thể yêu cầu bồi thường khi có sự kiện bảo hiểm phát sinh?

- Bản thân Người Được Bảo Hiểm; (Người thực hiện Chuyến bay)
- Người thân của Người được bảo hiểm (Vợ/chồng/con/bố/mẹ) : phải cung cấp Hình chụp Bản gốc các giấy tờ chứng minh mối quan hệ nhân thân như : giấy khai sinh hoặc sổ hộ khẩu hoặc giấy đăng ký kết hôn hoặc giấy tờ khác theo quy định của pháp luật.
- Người được Người Được Bảo Hiểm ủy quyền : phải cung cấp Giấy ủy quyền hợp pháp.

Ai có thể yêu cầu bồi thường khi có sự kiện bảo hiểm phát sinh?

Đối với quyền lợi' Trễ Chuyến Bay, Chuyến Bay Quay Đầu, Chuyến Bay Đáp Xuống Sân Bay Khác', tôi phải bổ sung giấy tờ gì?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Đối với quyền lợi' Trễ Chuyến Bay, Chuyến Bay Quay Đầu, Chuyến Bay Đáp Xuống Sân Bay Khác', tôi phải bổ sung giấy tờ gì?

- Bản thân Người Được Bảo Hiểm; (Người thực hiện Chuyến bay)
- Người thân của Người được bảo hiểm (Vợ/chồng/con/bố/mẹ) : phải cung cấp Hình chụp Bản gốc các giấy tờ chứng minh mối quan hệ nhân thân như : giấy khai sinh hoặc sổ hộ khẩu hoặc giấy đăng ký kết hôn hoặc giấy tờ khác theo quy định của pháp luật.
- Người được Người Được Bảo Hiểm ủy quyền : phải cung cấp Giấy ủy quyền hợp pháp.

Đối với quyền lợi' Trễ Chuyến Bay, Chuyến Bay Quay Đầu, Chuyến Bay Đáp Xuống Sân Bay Khác', tôi phải bổ sung giấy tờ gì?

Chương trình Bảo hiểm Trễ/hủy chuyến bay là gì?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Chương trình Bảo hiểm Trễ/hủy chuyến bay là gì?

Bảo hiểm Trễ/hủy chuyến bay là Chương trình bảo hiểm của PTI giới thiệu đến tất cả các Khách hàng sử dụng dịch vụ đặt vé của Vietnam Airlines.

Chương trình Bảo hiểm Trễ/hủy chuyến bay là gì?

Làm sao để tôi có thể biết chuyến bay bị hủy của tôi thuộc phạm vi bảo hiểm của đơn bảo hiểm này?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Làm sao để tôi có thể biết chuyến bay bị hủy của tôi thuộc phạm vi bảo hiểm của đơn bảo hiểm này?

Với các chuyến bay bị hủy trước 24 giờ so với giờ khởi hành dự kiến, và được thông báo tới Quý khách thông qua hệ thống SMS/Email của Vietnam Airlines, thì các chuyến nay này sẽ không nằm trong phạm vi bảo hiểm
Với các chuyến bay bị hủy trong vòng 24 giờ trước giờ khởi hành dự kiến, Quý khách cần cung cấp thêm các giấy tờ liên quan để xác định rõ Quyền lợi được chi trả bồi thường trong trường hợp này là bao nhiêu.

Làm sao để tôi có thể biết chuyến bay bị hủy của tôi thuộc phạm vi bảo hiểm của đơn bảo hiểm này?

Đối với quyền lợi 'Chuyến bay bị hủy', tôi phải bổ sung giấy tờ gì?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Đối với quyền lợi 'Chuyến bay bị hủy', tôi phải bổ sung giấy tờ gì?

Quý Khách phải cung cấp hình chụp các giấy tờ sau:
 - Hộ chiếu/CMND/Thẻ căn cước;
 - Ảnh chụp SMS/Email thông báo việc Chuyến bay bị hủy từ Vietnam Airlines có chứa thông tin thời gian nhận được SMS/Email đó
 - Ảnh chụp Thẻ lên tàu bay của Chuyến bay thay thế cho Chuyến bay đã bị hủy
 - Giấy tờ xác định người thụ hưởng (nếu người nhận tiền không phải là NĐBH).
 - Số tài khoản nhận tiền bồi thường (nếu có) bao gồm: tên ngân hàng, số tài khoản, tên người thụ hưởng. Trong đó tài khoản ngân hàng phải đáp ứng thông tin sau:
 o Tài khoản ngân hàng phải là tài khoản của Người Được Bảo Hiểm.
 o Nếu Người Được Bảo Hiểm ủy quyền cho người khác yêu cầu bồi thường thì Tài khoản ngân hàng là tài khoản của người được ủy quyền và Người Được Bảo Hiểm phải cung cấp thêm Hình chụp Bản gốc ‘Giấy ủy quyền hợp lệ’
 o Nếu người thân (bố/mẹ/vợ/chồng/con) yêu cầu bồi thường thay Người Được Bảo Hiểm thì cung cấp thêm Hình chụp Bản gốc các giấy tờ chứng minh mối quan hệ nhân thân như: giấy khai sinh hoặc sổ hộ khẩu hoặc giấy đăng ký kết hôn hoặc giấy tờ khác theo quy định của pháp luật và tài khoản ngân hàng là tài khoản của người thân thực hiện yêu cầu bồi thường.
 - Các thông tin khác: email, điện thoại (nếu có).

Đối với quyền lợi 'Chuyến bay bị hủy', tôi phải bổ sung giấy tờ gì?

Nếu tôi sử dụng sản phẩm nối chuyến của VNA, quyền lợi bảo hiểm theo chương trình này như thế nào?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Nếu tôi sử dụng sản phẩm nối chuyến của VNA, quyền lợi bảo hiểm theo chương trình này như thế nào?

Quý khách sẽ chỉ được cấp 01 (một) Giấy Chứng Nhận Bảo hiểm cho cả hành trình nối chuyến, các điều kiện áp dụng như hành trình chỉ có 1 chuyến bay.

Nếu tôi sử dụng sản phẩm nối chuyến của VNA, quyền lợi bảo hiểm theo chương trình này như thế nào?

Đối với quyền lợi "Lỡ Chuyến Bay kế tiếp", tôi phải bổ sung giấy tờ gì?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Đối với quyền lợi "Lỡ Chuyến Bay kế tiếp", tôi phải bổ sung giấy tờ gì?

Ngoài những giấy tờ yêu cầu cung cấp như các Quyền lợi Trễ Chuyến Bay, Chuyến Bay Quay Đầu, Chuyến Bay Đáp Xuống Sân Bay Khác, Quý khách cần bổ sung thêm Hình chụp Bản gốc ‘Vé máy bay của Chuyến Bay kế tiếp’ hoặc Hình chụp Bản gốc ‘Vé máy bay điện tử’.

Đối với quyền lợi "Lỡ Chuyến Bay kế tiếp", tôi phải bổ sung giấy tờ gì?

Nếu tôi không nhận được SMS/Email thông báo của Vietnam airlines về việc chuyến bay bị hủy, thì tôi phải tìm các thông tin này ở đâu?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Nếu tôi không nhận được SMS/Email thông báo của Vietnam airlines về việc chuyến bay bị hủy, thì tôi phải tìm các thông tin này ở đâu?

Bộ phận chăm sóc khách hàng của Vietnam Airlines luôn đảm bảo gửi thông báo qua SMS/Email về việc chuyến bay bị hủy. Trong trường hợp Quý khách không nhận được thông báo trực tiếp của Vietnam Airlines thông qua SMS/Email, kính nhờ quý khách liên hệ với Đại lý đặt vé của Quý khách để yêu cầu cung cấp các thông tin này.

Nếu tôi không nhận được SMS/Email thông báo của Vietnam airlines về việc chuyến bay bị hủy, thì tôi phải tìm các thông tin này ở đâu?

Tôi có thể thanh toán phí bảo hiểm bằng những hình thức thanh toán nào?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Tôi có thể thanh toán phí bảo hiểm bằng những hình thức thanh toán nào?

Quý khách có thể thanh toán trực tuyến qua nền tảng VNPAY thông qua các hình thức sau: Thanh toán quét mã QRCode, Thẻ ATM hoặc tài khoản ngân hàng, Thẻ thanh toán quốc tế và Ví điện tử VNPAY.

Tôi có thể thanh toán phí bảo hiểm bằng những hình thức thanh toán nào?

Tôi đã mua bảo hiểm nhưng muốn hủy bảo hiểm có được không? Thủ tục hoàn như thế nào?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Tôi đã mua bảo hiểm nhưng muốn hủy bảo hiểm có được không? Thủ tục hoàn như thế nào?

Sản phẩm bảo hiểm này là sản phẩm bảo hiểm không hoàn hủy. Vậy kính mong Quý khách nghiên cứu về sản phẩm bảo hiểm cẩn thận và cân nhắc kỹ trước khi đưa ra quyết định thanh toán.

Tôi đã mua bảo hiểm nhưng muốn hủy bảo hiểm có được không? Thủ tục hoàn như thế nào?

Tôi nhập sai thông tin (tên, số vé, số PNR, số điện thoại, email, v.v.) khi mua bảo hiểm thì có được sửa không?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Tôi nhập sai thông tin (tên, số vé, số PNR, số điện thoại, email, v.v.) khi mua bảo hiểm thì có được sửa không?

Quý khách được hỗ trợ sửa đổi các thông tin cá nhân (ví dụ Họ và tên, Số điện thoại, email) trên Giấy chứng nhận điện tử bằng cách liên hệ với số điện thoại của Trung tâm Chăm sóc Khách hàng của PTI.
Với các trường thông tin Số vé và Mã đặt chỗ, các trường thông tin này liên quan đến sự kiện bảo hiểm, nên Quý khách không được sửa đổi, chính vì vậy Quý khách cần kiểm tra kỹ các trường thông tin đã cung cấp này trước khi thực hiện thanh toán phí bảo hiểm.

Tôi nhập sai thông tin (tên, số vé, số PNR, số điện thoại, email, v.v.) khi mua bảo hiểm thì có được sửa không?

Công ty Bảo hiểm nào cung cấp chương trình Bảo hiểm Trễ/hủy chuyến bay?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Công ty Bảo hiểm nào cung cấp chương trình Bảo hiểm Trễ/hủy chuyến bay?

Chương trình Bảo hiểm Chậm/hủy chuyến bay do Tổng Công ty cổ phần Bảo hiểm Bưu điện (PTI) cung cấp qua sự phối hợp thực hiện cùng Tổng công ty Hàng không Việt Nam.

Công ty Bảo hiểm nào cung cấp chương trình Bảo hiểm Trễ/hủy chuyến bay?

Bảo hiểm Chậm/hủy chuyến bay dành cho Khách hàng có gì nổi bật?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Bảo hiểm Chậm/hủy chuyến bay dành cho Khách hàng có gì nổi bật?

Chương trình Bảo hiểm Chậm/hủy chuyến bay do Tổng Công ty cổ phần Bảo hiểm Bưu điện (PTI) cung cấp qua sự phối hợp thực hiện cùng Tổng công ty Hàng không Việt Nam.

Bảo hiểm Chậm/hủy chuyến bay dành cho Khách hàng có gì nổi bật?

Khách hàng nào không thể tham gia chương trình Bảo hiểm Chậm/hủy chuyến bay?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Khách hàng nào không thể tham gia chương trình Bảo hiểm Chậm/hủy chuyến bay?

Cám ơn Quý khách đã lựa chọn bay cùng VNA. Chương trình Bảo hiểm Chậm/hủy chuyến bay không áp dụng cho hành khách là em bé dưới 02 tuổi.

Khách hàng nào không thể tham gia chương trình Bảo hiểm Chậm/hủy chuyến bay?

Các điều kiện loại trừ trong chương trình Bảo hiểm Chậm/hủy chuyến này là gì?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Các điều kiện loại trừ trong chương trình Bảo hiểm Chậm/hủy chuyến này là gì?

Quý khách sẽ không được hưởng quyền lợi bảo hiểm của chương trình bảo hiểm Bảo hiểm Trễ/hủy chuyến trong các trường hợp sau:
Người Được Bảo Hiểm bị Hãng Hàng Không từ chối vận chuyển.
Người Được Bảo Hiểm có hành vi uy hiếp an ninh và an toàn bay.
Chuyến Bay không được thực hiện hoặc Chuyến Bay Bị Trễ/Hủy/Quay Đầu do quyết định của cơ quan quản lý Nhà nước.
Chuyến Bay không thể thực hiện do sân bay đóng cửa, bị giới nghiêm hoặc do các lệnh cấm của cơ quan quản lý Nhà nước.
Chiến tranh, khủng bố, đình công/bãi công, hoạt động quân sự, máy bay bị tấn công.
Các Chuyến Bay bị ảnh hưởng trực tiếp bởi các dịch bệnh theo thông báo chính thức của Bộ y tế hoặc WHO.
Hãng Hàng Không không thực hiện Chuyến Bay do bị phá sản.
Không chịu trách nhiệm bảo hiểm cho những Chuyến Bay đến các khu vực chiến tranh hoặc các khu vực đã được tuyên bố trong trạng thái nguy hiểm, hoặc những Chuyến Bay xảy ra Sự Kiện Bảo Hiểm liên quan đến hạt nhân, ô nhiễm, phóng xạ, trừ khi có sự đồng ý bằng văn bản của Bên Bảo Hiểm cho từng Chuyến Bay cụ thể. 

Các điều kiện loại trừ trong chương trình Bảo hiểm Chậm/hủy chuyến này là gì?

Quyền lợi bảo hiểm của tôi theo Chương trình Bảo hiểm Chậm/hủy chuyến như thế nào?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Quyền lợi bảo hiểm của tôi theo Chương trình Bảo hiểm Chậm/hủy chuyến như thế nào?

Quyền lợi bảo hiểm của Quý khách được hưởng theo các sự kiện bảo hiểm như sau:

● Chậm Chuyến Bay từ 120 phút trở lên,
● Chuyến Bay bị Hủy
● Chuyến Bay Quay Đầu
● Chuyến Bay Đáp Xuống Sân Bay Khác
● Lỡ Chuyến Bay Kế Tiếp (bao gồm cả chuyến bay trên hãng hàng không khác)
● Chi tiết về quyền lợi và quy tắc, vui lòng truy cập thêm tại trang thông tin điện tử (website): https://flypro.epti.vn/

Quyền lợi bảo hiểm của tôi theo Chương trình Bảo hiểm Chậm/hủy chuyến như thế nào?

Làm sao để tôi xác định được thời gian tôi được hưởng các quyền lợi Bảo hiểm theo chương trình Bảo hiểm Chậm/hủy chuyến?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Làm sao để tôi xác định được thời gian tôi được hưởng các quyền lợi Bảo hiểm theo chương trình Bảo hiểm Chậm/hủy chuyến?

Quý khách vui lòng căn cứ theo Thời hạn Bảo hiểm để xác định các quyền lợi bảo hiểm.

● Thời hạn bảo hiểm là khoảng thời gian từ thời điểm Chuyến Bay dự kiến cất cánh theo lịch bay được cập nhật tới Nhà chức trách không muộn hơn 22h00 (giờ Hà Nội) của ngày liền kề trước ngày Chuyến Bay dự kiến khai thác cho đến thời điểm Chuyến Bay đó hạ cánh, hoặc quay đầu về điểm xuất phát, hoặc đáp xuống sân bay khác hoặc bị hủy.
● Thời hạn Bảo hiểm của chương trình Bảo hiểm Chậm/hủy chuyến như sau:
● Thời hạn bảo hiểm bắt đầu kể từ thời điểm Chuyến Bay dự kiến cất cánh theo lịch bay được cập nhật tới Nhà chức trách không muộn hơn 22h00 (giờ Hà Nội) của ngày liền kề trước ngày Chuyến Bay dự kiến khai thác
● Hiệu lực bảo hiểm kết thúc kể từ thời điểm Chuyến Bay Hạ Cánh và xảy ra các sự kiện bảo hiểm như Trễ Chuyến Bay, Chuyến Bay Bị Hủy, Chuyến Bay Quay Đầu, Chuyến Bay Đáp Xuống Sân Bay Khác hoặc Chuyến Bay Hạ Cánh không phát sinh sự kiện bảo hiểm.
● Trong Thời hạn Bảo hiểm, nếu có phát sinh các Sự kiện bảo hiểm, Quý khách được hưởng quyền lợi bảo hiểm và yêu cầu bồi thường.

Làm sao để tôi xác định được thời gian tôi được hưởng các quyền lợi Bảo hiểm theo chương trình Bảo hiểm Chậm/hủy chuyến?

Làm sao để tôi tra cứu được thông tin bảo hiểm của bản thân?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Làm sao để tôi tra cứu được thông tin bảo hiểm của bản thân?

Trong vòng 24 giờ kể từ giờ đáp thực tế của Chuyến bay hoặc sau 24 giờ kể từ thời gian Chuyến bay được thông báo bị hủy trong Thời hạn Bảo hiểm, Quý khách có thể tra cứu thông tin giấy chứng nhận bảo hiểm bằng một trong ba hình thức dưới đây:
1. Tra cứu trực tuyến tại trang thông tin điện tử (website): https://flypro.epti.vn/ hoặc
2. Gọi đến Tổng đài: 1900545475 để được hỗ trợ kiểm tra thông tin và hướng dẫn trực tiếp hoặc
3. Gửi yêu cầu đến hộp thư điện tử dvkh@epti.vn

Làm sao để tôi tra cứu được thông tin bảo hiểm của bản thân?

Thời gian hiệu lực để tôi có thể nộp yêu cầu bồi thường là bao lâu?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Thời gian hiệu lực để tôi có thể nộp yêu cầu bồi thường là bao lâu?

Thời hạn Quý khách có thể yêu cầu để giải quyết bồi thuờng là trong vòng 365 ngày kể từ ngày xảy ra Sự kiện bảo hiểm.

Thời gian hiệu lực để tôi có thể nộp yêu cầu bồi thường là bao lâu?

COLLAPSE

My flight has changed, how do I do to amend the insurance policy?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

My flight has changed, how do I do to amend the insurance policy?

TripCARE Travel Insurance is provided by PVI Insurance Corporation. It is sold in accompanied with Vietnam Airlines flight tickets for journeys originating from Vietnam.

You can purchase TripCARE Travel Insurance during booking flight tickets on Vietnam Airlines website/app
If you already have flight tickets, purchase TripCARE Travel Insurance at Manage booking section on Vietnam Airlines website
An email confirming insurance will be sent to passengers once payment is completed.

My flight has changed, how do I do to amend the insurance policy?

Can I purchase TripCARE if I am traveling for more than 30 days?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I purchase TripCARE if I am traveling for more than 30 days?

Coverage for round trips exceeding 30 days is not available.

Can I purchase TripCARE if I am traveling for more than 30 days?

Where can I obtain the full terms and conditions of TripCARE?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Where can I obtain the full terms and conditions of TripCARE?

The full Terms and Conditions of TripCARE can be found on Vietnam Airlines’ website www.vietnamairlines.com, in the TripCARE section.

Where can I obtain the full terms and conditions of TripCARE?

When does my TripCARE coverage start?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

When does my TripCARE coverage start?

- The coverage begins at check-in on the first departure date for a scheduled flight, after entering the security check point.

- The coverage for flight cancellation begins on whichever is the later between: (i) the date of issuance of the policy or (ii) the date falling sixty (60) days prior to the first departure date.

When does my TripCARE coverage start?

When does my TripCARE coverage expire?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

When does my TripCARE coverage expire?

- For one-way trip: Coverage ends upon the Insured Person’s arrival to the airport at the destination.

- For round trip: Coverage ends once the Insured Person has left the airport premises at the return destination in Vietnam or upon expiry of 30 days from the first departure date, whichever is the earlier; or, if the return destination is outside Vietnam, when the Insured Person checks in at immigration outside the return destination.

- Coverage for flight cancellation terminates on the first departure date.

When does my TripCARE coverage expire?

What should I do if I encounter an accident abroad?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

What should I do if I encounter an accident abroad?

- Please call PVI TripCARE Customer Service 24/7 at +84 941 555 616.

- Please call this number for more details before taking any action. For outpatient treatment (where applicable), please retain all original receipts and file claim upon return to Vietnam.

What should I do if I encounter an accident abroad?

Does TripCARE cover sports and similar activities?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Does TripCARE cover sports and similar activities?

Insurance coverage excludes any extreme sports and sporting activities including any professional competitions or sporting events in which the Insured Person receives compensation, and other activities as stated in the Exclusions.

Does TripCARE cover sports and similar activities?

How can I collect the VAT invoice for my TripCARE insurance policy?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How can I collect the VAT invoice for my TripCARE insurance policy?

- If passengers require the VAT invoice from the travel insurance policy, please provide relevant information to PVI Customer Service hotline at +84 941 555 616 or email bh.support@pvi.com.vn within 72 hours of receipt of the email confirming the insurance policy.

- If the 72 hour period has passed and PVI Insurance has received no request for the VAT invoice from the passenger, it is understood that passenger does not require the VAT invoice and PVI Insurance has no obligation to provide them to customers.

How can I collect the VAT invoice for my TripCARE insurance policy?

If my return flight is delayed due to unforeseen circumstances, is my insurance still active?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

If my return flight is delayed due to unforeseen circumstances, is my insurance still active?

If the return flight is delayed due to unforeseen circumstances beyond the passengers' control, PVI Insurance will extend the insurance period for 10 days without an additional premium, but the total insurance period shall not exceed 30 days.

If my return flight is delayed due to unforeseen circumstances, is my insurance still active?

Which form of payment can I pay for the premium?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Which form of payment can I pay for the premium?

If you purchase TripCARE Travel Insurance during booking flight tickets on Vietnam Airlines website/app, you can pay by international payment cards VISA, Mastercard, JCB. The insurance premium is paid along with Vietnam Airlines flight tickets.

If you pay for TripCARE Travel Insurance after purchasing flight tickets, you can pay by international payment cards VISA, Mastercard, JCB or Vietnam local card.

Which form of payment can I pay for the premium?

Can I cancel my TripCARE policy? How much will be refunded?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I cancel my TripCARE policy? How much will be refunded?

Please contact PVI Insurance before the departure date if you need to cancel your policy. The full premium will be refunded to passengers within 30 days of the request date.

Can I cancel my TripCARE policy? How much will be refunded?

How do I get a full fare and insurance premium refund?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How do I get a full fare and insurance premium refund?

- Passengers need to send refund requests to the customer support department via refund-online@vietnamairlines.com or to Vietnam Airline ticket offices.

- If the request is made before the departure date, Vietnam Airlines will refund ticket fare (based on the terms and condition of the ticket) and request that PVI Insurance refund the insurance premium. If you do not receive any response for the premium refund from PVI Insurance 24 hours after the receipt of refund notice from Vietnam Airlines, please contact PVI Insurance directly by telephone at +84 941 555 616 or email at bh.support@pvi.com.vn.

- If the request is made on or after the departure date, the insurance premium cannot be refunded.

How do I get a full fare and insurance premium refund?

I took the first leg flight but canceled the return leg of the round trip, can I get the premium refunded?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

I took the first leg flight but canceled the return leg of the round trip, can I get the premium refunded?

If the first leg of the round trip has started, the policy cannot be canceled or refunded.

I took the first leg flight but canceled the return leg of the round trip, can I get the premium refunded?

I have provided the incorrect name of the Insured and forgot to advise PVI Insurance. Am I eligible to file a claim in case of insurance event?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

I have provided the incorrect name of the Insured and forgot to advise PVI Insurance. Am I eligible to file a claim in case of insurance event?

- If incorrect personal information has been entered when purchasing the flight ticket, passengers need to contact Vietnam Airlines for assistance of name amendment or purchasing new ticket and contact PVI Insurance for the policy amendment.

- If customers do not contact PVI Insurance then PVI Insurance could not indemnify in case of insurance event.

I have provided the incorrect name of the Insured and forgot to advise PVI Insurance. Am I eligible to file a claim in case of insurance event?

If I need treatment for an illness during my trip, can I claim medical, hospitalization and other related expenses?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

If I need treatment for an illness during my trip, can I claim medical, hospitalization and other related expenses?

PVI Insurance will indemnify the Insured Person reasonable and customary medical expenses incurred due to injury or disease/illness sustained during a trip, as specified in the policy wording.

If I need treatment for an illness during my trip, can I claim medical, hospitalization and other related expenses?

Vietnam Airlines changed my flight schedule and I forgot to notify PVI insurance to amend the policy. My luggage has been lost, am I covered?

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Vietnam Airlines changed my flight schedule and I forgot to notify PVI insurance to amend the policy. My luggage has been lost, am I covered?

Passengers are covered if the changes are at Vietnam Airlines’ request, Vietnam Airlines will notify PVI Insurance to amend the insurance policy.

Vietnam Airlines changed my flight schedule and I forgot to notify PVI insurance to amend the policy. My luggage has been lost, am I covered?

Items in my checked baggage have been stolen, what documents do I need to file a claim?

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Items in my checked baggage have been stolen, what documents do I need to file a claim?

Passengers need to provide confirmation of loss or damage of luggage from an airline representative, invoices and receipts proving lost or damaged luggage value and invoices and receipts for repairing or recovering damage and loss.

Items in my checked baggage have been stolen, what documents do I need to file a claim?

When an insurance event occurs, who do I contact to file a claim? What is the procedure for claims? How soon will I get the indemnity?

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When an insurance event occurs, who do I contact to file a claim? What is the procedure for claims? How soon will I get the indemnity?

Passengers need to contact PVI Insurance via telephone at +84 941 555 616 or email at bh.support@pvi.com.vn. Written notice of claims must be submitted to PVI Insurance within 30 days of completion of the trip covered by the Policy. PVI Insurance will indemnify the loss within 15 business days of receipt of the required documents.

When an insurance event occurs, who do I contact to file a claim? What is the procedure for claims? How soon will I get the indemnity?

When I purchase the insurance product, am I subject to any legal constraints?

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When I purchase the insurance product, am I subject to any legal constraints?

The insurance buyer and the Insured Person undertake to comply fully with all laws and regulations relating to purchasing insurance via Vietnam Airlines' electronic ticketing system in accordance with the regulations of the country where the insurance is purchased.

The insurance buyer makes the premium payment for the Insured Person and undertakes that the Insured Person is eligible to be insured, that his/her name is on Vietnam Airlines’ ticket and is issued a Certificate of Insurance for the scheduled flights within the territory of Vietnam or departing from Vietnam.

When I purchase the insurance product, am I subject to any legal constraints?

I don’t use an international payment card. So can I use other form of payment to purchase TripCARE travel insurance?

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I don’t use an international payment card. So can I use other form of payment to purchase TripCARE travel insurance?

At the moment, if you wish to purchase flight & travel insurance at once, the system will only support the international payment card such as Visa, MasterCard or JCB. However, if you would like to use other form of payment (e.g. domestic ATM card), you should complete payment for your ticket and then visit Manage Your Booking to add insurance later.

I don’t use an international payment card. So can I use other form of payment to purchase TripCARE travel insurance?

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Maximum passengers per booking

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Maximum passengers per booking

A maximum of nine passengers (not including infants) and three rooms can be booked through the website in the same vacation booking order. For 10 passengers or above, please divide into separate booking orders.

Note: Some hotels don’t have triple sharing rooms. They have twin/double room only. In this case, you may have to book five rooms for nine guests.

Maximum passengers per booking

Can I book a room type that is not listed with H.I.T‘s hotel service?

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Can I book a room type that is not listed with H.I.T‘s hotel service?

No, you can only book the available room types displayed after you enter your travel requirements.

Can I book a room type that is not listed with H.I.T‘s hotel service?

Can I make a reservation directly through the hotel?

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Can I make a reservation directly through the hotel?

You can book directly through the hotel; however, H.I.T’s room rates are 10%-30% lower than many hotel's direct booking prices.

Can I make a reservation directly through the hotel?

When do I get my confirmation email?

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When do I get my confirmation email?

You will receive the confirmation email along with PDF file of your booking voucher within 10 minutes after you make the booking.

If you have not received it after this time, please check your junk mail and spam folders, then contact us by email at: helpdesk@hit-vn.com or telephone (24/7) at +84 24 625 22870 / +84 932315788.

When do I get my confirmation email?

Can I remove the transfer service if I don’t want it?

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Can I remove the transfer service if I don’t want it?

When a transfer service is listed, it's usually a requirement in order to get to your hotel. You can choose not to use the service but you will need to negotiate with the hotel before arrival to remove the fee.

Can I remove the transfer service if I don’t want it?

I have booked and paid successfully, why is there no record at the hotel?

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I have booked and paid successfully, why is there no record at the hotel?

All bookings are instantly confirmed. If the property has no record of your booking, please contact H.I.T Vietnam immediately by email at helpdesk@hit-vn.com or telephone (24/7) at +84 24 625 22870/ +84 932315788.

I have booked and paid successfully, why is there no record at the hotel?

Are there special discounts for senior citizens, airline employees, hotel card member or government officials?

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Are there special discounts for senior citizens, airline employees, hotel card member or government officials?

No further discounts are available unless stated on the hotel page.

Are there special discounts for senior citizens, airline employees, hotel card member or government officials?

Your website shows no availability, does that mean the hotel is fully booked?

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Your website shows no availability, does that mean the hotel is fully booked?

Yes, if the website shows no availability, the hotel is fully booked for those dates.
Please choose one of the following options: go back to your chosen hotel and change your search criteria OR search again for available hotels in your chosen destination.

Your website shows no availability, does that mean the hotel is fully booked?

Why did the room rate change?

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Why did the room rate change?

Our hotel partners may change rates and promotions at any time. Market conditions, changes in strategy and availability are just a few reasons why you may experience this rate fluctuation.

Why did the room rate change?

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Where can I find the hotel address?

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Where can I find the hotel address?

The hotel address will be shown on the hotel information page on Vietnam Airlines' website. After the booking is confirmed, the hotel address and telephone number will be displayed on the hotel voucher.

Where can I find the hotel address?

How can I see all the different room types offered?

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How can I see all the different room types offered?

On the hotel search result page, click on ‘Select Room Type' for the hotel listings and the system will display all room types available at the hotel you have selected. Available room types also show on the hotel detail page. If a certain room type you are looking for is not shown on the hotel page, it is not available for the dates you have selected.

How can I see all the different room types offered?

What is the check-in procedure?

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What is the check-in procedure?

Guests will register their personal details at the front desk of the hotel at check-in. Guests may be required to confirm their identity by providing their booking reference, their passport/identity card/driver's license and a valid credit or debit card which will be swiped in the presence of the card holder. Foreign nationality guests may be required to leave a photocopy of their passport with the front desk.

There may be a SECURITY REFUNDABLE DEPOSIT collected by the hotel before check-in. The SECURITY REFUNDABLE DEPOSIT will be refunded during check-out.

What is the check-in procedure?

How do I find out if a hotel has a certain facility or amenity?

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How do I find out if a hotel has a certain facility or amenity?

Click on “Facilities” on a hotel detail page to see available amenities for the hotel.

How do I find out if a hotel has a certain facility or amenity?

What type of breakfast does the hotel provide?

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What type of breakfast does the hotel provide?

The type of breakfast offered depends on the individual hotel. Please contact your hotel for more details.

What type of breakfast does the hotel provide?

Is breakfast included for children?

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Is breakfast included for children?

Breakfast is NOT included for children sharing a room with their parents. The hotel will charge the child's breakfast separately.

Note: This will be based on the breakfast and child policy of the individual hotel.

Is breakfast included for children?

I don’t want breakfast, can I remove the charge?

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I don’t want breakfast, can I remove the charge?

Even if you don't have breakfast. the charge can not be refunded or reimbursed in cash.

I don’t want breakfast, can I remove the charge?

Why are the room types and amenities so different?

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Why are the room types and amenities so different?

Room types vary from hotel to hotel. However, hotels will generally have Standard, Deluxe, Superior, Club and Suite rooms. The main difference will be the room size and amenities. You can find more information by clicking on [Photo / Info] next to the room type selected.

Why are the room types and amenities so different?

COLLAPSE

Can I earn miles if I forget to show my card number when making reservations and checking in at the airport?

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Can I earn miles if I forget to show my card number when making reservations and checking in at the airport?

Yes. Members can make mileage claims within 12 months of the travel date with Vietnam Airlines and within 6 months or 12 months of Skyteam airlines travel (according to SkyTeam policies).

Can I earn miles if I forget to show my card number when making reservations and checking in at the airport?

Are miles accumulated on SkyTeam flights considered qualifying miles?

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Are miles accumulated on SkyTeam flights considered qualifying miles?

Yes. Members can make mileage claims within 12 months of the travel date with Vietnam Airlines and within 6 months or 12 months of Skyteam airlines travel (according to SkyTeam policies).

Can I earn miles if I forget to show my card number when making reservations and checking in at the airport?

I already have my E-award Certificate Number, but when I went to issue the award ticket, my booking was cancelled. Why?

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I already have my E-award Certificate Number, but when I went to issue the award ticket, my booking was cancelled. Why?

Each booking has a time limit to issue the ticket. When the time limit expired, your booking was cancelled. You can rebook the same itinerary for your award ticket and your award ticket will be issued as normal.

I already have my E-award Certificate Number, but when I went to issue the award ticket, my booking was cancelled. Why?

Why do I have to pay for award tickets?

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Why do I have to pay for award tickets?

Member are only required to pay taxes, fees and charges for award tickets.

Why do I have to pay for award tickets?

How can I redeem my Lotusmiles award?

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How can I redeem my Lotusmiles award?

I purchased an economy class ticket but I was upgraded to business at the check-in counter with my platinum membership card. So which class is accumulated to my account?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

I purchased an economy class ticket but I was upgraded to business at the check-in counter with my platinum membership card. So which class is accumulated to my account?

According to Lotusmiles terms and conditions, earned miles are equal to the booking class of the purchased ticket. In this case, you will have accumulated miles with your Economy Class ticket.

I purchased an economy class ticket but I was upgraded to business at the check-in counter with my platinum membership card. So which class is accumulated to my account?

COLLAPSE

Can I make an on hold booking for Cash & Miles tickets?

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Can I make an on hold booking for Cash & Miles tickets?

There is no on hold booking possible for Cash & Miles tickets. Lotusmiles members need to make a reservation, pay and issue Cash & Miles tickets at the same time on www.vietnamairlines.com or Vietnam Airlines branches.

Can I make an on hold booking for Cash & Miles tickets?

In what countries can I use Cash & Miles?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

In what countries can I use Cash & Miles?

How many Lotusmiles miles do I need to start using Cash & Miles?

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How many Lotusmiles miles do I need to start using Cash & Miles?

The minimum amount of miles required is 1,000 miles / 1 passenger / 1 flight segment.

How many Lotusmiles miles do I need to start using Cash & Miles?

Can I earn Lotusmiles miles on my flight if I used Cash & Miles?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I earn Lotusmiles miles on my flight if I used Cash & Miles?

You can earn Lotusmiles Miles with Cash & Miles tickets according to Lotusmiles regulations’ eligible booking class.

Can I earn Lotusmiles miles on my flight if I used Cash & Miles?

Can I pay for changes to my Cash & Miles ticket with Cash & Miles?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I pay for changes to my Cash & Miles ticket with Cash & Miles?

No, it is not possible.

Can I pay for changes to my Cash & Miles ticket with Cash & Miles?

If I pay my ticket with Cash & Miles, can I still change the ticket?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

If I pay my ticket with Cash & Miles, can I still change the ticket?

COLLAPSE

What is the promotion code?

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What is the promotion code?

Vietnam Airlines will at times run special promotions with our frequent flyers or our partners. If you have received a Promo Code from Vietnam Airlines or our partners, you will be able to enjoy special fares subject to terms and conditions of the fare. Enter a valid Promo Code at section Book\Promotion code to purchase your tickets on Vietnam Airlines website/mobile application.

What is the promotion code?

Where can I get a promotion code?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Where can I get a promotion code?

Do promo code fares have the same fare rules and terms and conditions as regular fares?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Do promo code fares have the same fare rules and terms and conditions as regular fares?

No, Promo Code fares are subject to availability and applicable terms & conditions that can be reviewed at the time of booking and at the page where you get the Promotion code. Please be noted that regular fare will be applied for the whole itineraries including the used segments in case of changes or refunds.

Do promo code fares have the same fare rules and terms and conditions as regular fares?

I have a promo code but I forgot to enter it when I submitted a flight search and have purchased tickets. Can I do that later?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

I have a promo code but I forgot to enter it when I submitted a flight search and have purchased tickets. Can I do that later?

No. A Promo Code needs to be entered when submitting a flight search request to ensure that the applicable fares to that Promo Code are being searched for. If you forget to enter the Promo Code, regular fares will be shown instead.

Vietnam Airlines will not be responsible for any differences in fares or fare rules incurred when customers fail to enter a Promo Code.

I have a promo code but I forgot to enter it when I submitted a flight search and have purchased tickets. Can I do that later?

Can I purchase tickets for children from 2 to under 12 years old on Vietnam Airlines' website/ mobile application?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I purchase tickets for children from 2 to under 12 years old on Vietnam Airlines' website/ mobile application?

Yes, you can purchase tickets for children traveling with adults in the same reservation.

Can I purchase tickets for children from 2 to under 12 years old on Vietnam Airlines' website/ mobile application?

How can I use my international payment cards to book tickets for someone else?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

How can I use my international payment cards to book tickets for someone else?

You can book and pay for the ticket through our website/mobile application.

Please be noted that the cardholder will be required to present the credit card during check-in or at Vietnam Airlines offices for verification before the flights if you receive an email requesting for card verification after booking.

How can I use my international payment cards to book tickets for someone else?

I have bought a ticket on Vietnam Airlines' website/mobile application. Can I change the name in case I do not plan to travel?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

I have bought a ticket on Vietnam Airlines' website/mobile application. Can I change the name in case I do not plan to travel?

For security reasons, name change is not allowed. You can refund the ticket if the fare conditions permitted.

I have bought a ticket on Vietnam Airlines' website/mobile application. Can I change the name in case I do not plan to travel?

Can I book hotel accommodations on Vietnam Airlines' website/mobile application?

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http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I book hotel accommodations on Vietnam Airlines' website/mobile application?

Yes, you can book the hotel accommodations on Vietnam Airlines' website at Book your trip/Hotel. For details of hotel booking conditions, please visit our website

Can I book hotel accommodations on Vietnam Airlines' website/mobile application?

Can I buy travel insurance on Vietnam Airlines' website/mobile application?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I buy travel insurance on Vietnam Airlines' website/mobile application?

Yes, you can purchase TripCare travel insurance when you book your tickets on the Vietnam Airlines' website/mobile application in the Book section or after ticketing at My Trip on our website. For detais on TripCare travel insurance conditions, please visit the TripCare Insurance section on our website.

Can I buy travel insurance on Vietnam Airlines' website/mobile application?

Which flights are available for booking on Vietnam Airlines' website/mobile application?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Which flights are available for booking on Vietnam Airlines' website/mobile application?

Online booking is available for international and domestic flights operated by Vietnam Airlines and for some codeshare flights with our airlines partners.

Which flights are available for booking on Vietnam Airlines' website/mobile application?

Besides my free baggage allowance, can I pay for my excess baggage on Vietnam Airlines' website/mobile application?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Besides my free baggage allowance, can I pay for my excess baggage on Vietnam Airlines' website/mobile application?

Yes, you can buy prepaid baggage during booking your tickets at Book section or after having ticket at Additional Services section. For details of prepaid baggage conditions, please visit our website.

Besides my free baggage allowance, can I pay for my excess baggage on Vietnam Airlines' website/mobile application?

Website responses errors during my booking process. How can I do?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Website responses errors during my booking process. How can I do?

This may be due to reasons beyond Vietnam Airlines' control such as: Payment card error, internet connection or cookies in your PC's temporary files.

You will need to:
1. Refresh your device.
2. Clear your internet browsing history
3. Clear your internet browser cache
4. Delete your browser cookies
5. Delete your temporary folder files.
6. Use private browser mode

If the above does not work, we suggest that you use a different browser or restart your system and try again.
For further assistance, please contact our helpdesk:

Website responses errors during my booking process. How can I do?

1900 1100

Call within Vietnam:

Call from foreign countries to Vietnam: 

+84 24 38320320

Email:

onlinesupport@vietnamairlines.com

Can I pre-reserve my seat on the plane?

http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG
http://thenounproject.comThe Noun ProjectIcon TemplateRemindersStrokesTry to keep strokes at 4pxMinimum stroke weight is 2pxFor thicker strokes use even numbers: 6px, 8px etc.Remember to expand strokes before saving as an SVG SizeCannot be wider or taller than 100px (artboard size)Scale your icon to fill as much of the artboard as possibleUngroupIf your design has more than one shape, make sure to ungroupSave asSave as .SVG and make sure “Use Artboards” is checked100px.SVG

Can I pre-reserve my seat on the plane?

MUA NGAY

MUA NGAY

MUA NGAY

MUA NGAY

MUA NGAY

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Vietnam Airlines is proud to be a leading 4-star global airline

Our sincere thanks to all valued customers and partners for your support!

Email:

 Telesales@vietnamairlines.com

1900 1800 

For Lotusmiles members:

1900 1100

Contact Center for calls within Vietnam (24/7):

Our Awards

© 2019 Vietnam Airlines JSC
Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam
Tel: (+84-24) 38272289. Fax: (+84-24) 38722375.
Certificate Of Business Registration - No.: 0100107518, 5th registration dated 08/07/2016

Useful Information

Baggage Fees

Online Bookin Guides

Vietnam Airlines

About Us

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Partners & Subsidiaries

Press Room

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Procurement

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Legal

Terms & Conditions

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Claim/Suggestion

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Vietnam Airlines

Thông Tin Hữu Ích

Thông Tin Hành Lý

Thuế, Phí, Lệ Phí & Phụ Thu

Quảng Cáo Với Vietnam Airlines

Thuế, Phí, Lệ Phí & Phụ Thu

Thông Tin Hữu Ích

Vận Tải Hàng Hóa

Hỗ Trợ

Pháp Lý

 Telesales@vietnamairlines.com

Email:

hàng tại Việt Nam (24/7): 

Trung tâm chăm sóc khách 

1900 1100

1900 1800 

Trung tâm chăm sóc Hội viên Bông Sen Vàng (24/7): 

Sơ Đồ Website

Góp Ý

Đại Lý

© 2019 Vietnam Airlines JSC
Tổng công ty Hàng không Việt Nam - CTCP. Số 200 Nguyễn Sơn, P.Bồ Đề, Q.Long Biên, Hà Nội.
Điện thoại: (+84-24) 38272289. Fax: (+84-24) 38722375.
Giấy chứng nhận đăng ký doanh nghiệp, mã số doanh nghiệp: 0100107518, đăng ký lần đầu ngày 30/6/2010, đăng ký thay đổi lần thứ 7 ngày 01/01/2021, cấp bởi Sở KHĐT thành phố Hà Nội

Giải Thưởng

Trang Web Hàng Hóa

Vận Tải Hàng Hóa

Hỗ Trợ

Chăm Sóc Khách Hàng

Chính Sách Bảo Vệ Khách Hàng

Chọn Trước Chỗ Ngồi

Lựa chọn ghế ngồi

Dịch vụ chọn trước chỗ ngồi đem lại cho hành khách lựa chọn trước chỗ ngồi thoải mái hay tự chọn những chỗ ngồi phù hợp nhất cho cả gia đình.

Vietnam Airlines cung cấp các lựa chọn chỗ ngồi sau:

Hành khách có thể xem thông tin về sơ đồ ghế ngồi trên máy bay tại đây

Chỗ ngồi để chân rộng, hành khách có không gian rộng hơn ở phía trước, ví dụ: chỗ ngồi hàng ghế thoát hiểm.

Chỗ ngồi phía trên (Lối đi / Giữa / Cửa sổ), chỗ ngồi ở gần cửa ra máy bay, hành khách sẽ là một trong những người đầu tiên ra khỏi máy bay.

Chỗ ngồi tiêu chuẩn: Hầu hết chỗ ngồi hạng Phổ thông là chỗ tiêu chuẩn - ngoại trừ những chỗ ngồi bên cạnh cửa thoát hiểm hoặc những ghế có chỗ để chân rộng.

Nâng Hạng Ngay

Nếu chuyến bay còn chỗ trên hạng Thương gia và Phổ thông đặc biệt, dịch vụ nâng hạng của hành khách sẽ được xác nhận ngay tại thời điểm mua dịch vụ. Giờ đây, hành khách có thể tận hưởng một chuyến bay đầy cảm hứng trên mọi khía cạnh.

Lợi ích khi mua Nâng hạng

Tận hưởng ghế phẳng hạng Thương gia

Ẩm thực đặc sắc

Khám phá chương trình giải trí phong phú

Tiết kiệm chi phí

Hành khách có thể tham khảo mức giá nâng hạng 

Để biết thêm chi tiết về mức giá áp dụng cho hành trình cụ thể, vui lòng liên hệ với 

tại đây.

phòng vé/đại lý của Vietnam Airlines 

hoặc tra cứu thông tin trên website tại mục 

Quản lý đặt chỗ.

Mua Nâng hạng dịch vụ như thế nào?

Hành khách đã mua vé hạng Phổ thông linh hoạt, Phổ thông tiêu chuẩn và Phổ thông đặc biệt của Vietnam Airlines có thể mua Nâng hạng dịch vụ tại một trong các kênh sau:

Website hoặc Ứng dụng di động;

Phòng vé/Văn phòng chi nhánh của Vietnam Airlines trong và ngoài nước;

Đại lý của Vietnam Airlines tại thị trường Việt Nam;

Quầy vé giờ chót tại các sân bay trong nước và quốc tế.

Hành khách mua Nâng hạng dịch vụ trong vòng 24h trước giờ bay.

Nâng hạng ngay

Nâng Hạng Tiện Lợi

Vietnam Airlines cung cấp sản phẩm Nâng hạng tiện lợi (Upgrade Travel Option – UTo). Chỉ với chi phí tiết kiệm lên tới 50%, hành khách được hưởng những dịch vụ ưu tiên dành riêng cho Hạng Thương gia hoặc Phổ thông đặc biệt.

Lợi ích khi mua UTo

Tận hưởng ghế phẳng hạng Thương gia

Thưởng thức ẩm thực đặc sắc

Khám phá chương trình giải trí phong phú

Một số lưu ý

Mua ngay

Phí mua UTo sẽ được hoàn trả nếu dịch vụ không được cung cấp.

Khi thực hiện giao dịch, hành khách cần đọc, kiểm tra thông tin liên quan và tuân thủ các quy định, điều khoản.

Đối với hội viên Bông Sen Vàng (Lotusmiles), số dặm tích lũy sẽ theo hạng ghế mua ban đầu và tuân theo quy định cộng điểm của chương trình Lotusmiles.

Email thông báo tình hình mua UTo sẽ được gửi đến hành khách trong vòng từ 4-48 tiếng trước giờ khởi hành hoặc ngay sau khi được đáp ứng.

Việc nâng hạng hoàn toàn phụ thuộc vào tình trạng chuyến bay của Vietnam Airlines. Trường hợp Vietnam Airlines không đáp ứng được yêu cầu nâng hạng của hành khách, tiền phí mua UTo sẽ được tự động hoàn trả trong vòng 5 ngày làm việc tính từ ngày khởi hành.

Tiết kiệm chi phí

- Quý khách vui lòng tham khảo bảng giá dịch vụ 

tại đây.

- Thông tin về các giai đoạn trong đó dịch vụ không có hiệu lực 

tại đây

- Bảng giá áp dụng cho các đường bay giữa Việt Nam - Nhật Bản: 

tại đây.

Sản phẩm UTo chỉ áp dụng trên các chuyến bay do Vietnam Airlines khai thác.

Ghế Trống Tiện Lợi

Vietnam Airlines cung cấp sản phẩm Ghế trống tiện lợi (Empty Seat Option - ESo) đáp ứng hành khách có nhu cầu riêng tư cao về không gian hoặc cần sự yên tĩnh trong suốt hành trình.

Lợi ích khi mua UTo

 "Ghế phẳng" ngay trong khoang Phổ thông

Thêm không gian riêng tư

Phí mua ESo được hoàn trả nếu dịch vụ không được cung cấp

Tiết kiệm chi phí

Vui lòng tham khảo bảng phí mua ESo 

tại đây.

Một số lưu ý

Mua ngay

Sản phẩm ESo chỉ áp dụng trên các chuyến bay do Vietnam Airlines khai thác.

Khi thực hiện giao dịch, hành khách cần đọc, kiểm tra các thông tin liên quan và tuân thủ những quy định, điều khoản.

Email thông báo tình hình mua sản phẩm ESo sẽ được gửi đến hành khách trong vòng từ 4-48 tiếng trước giờ khởi hành hoặc ngay sau khi được đáp ứng.

Vietnam Airlines chỉ cung cấp một số lượng sản phẩm ESo nhất định tùy thuộc vào tình trạng của chuyến bay. Trong trường hợp Vietnam Airlines không cung cấp dịch vụ tới khách hàng, tiền phí mua ESo sẽ được tự động hoàn trả trong vòng 5 ngày làm việc tính từ ngày khởi hành.

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